Return Policy

At Kiozwi, we want you to love your purchase just as much as the person you're gifting it to. If you're not completely happy, we’re here to help — because at Kiozwi, we believe in one thing: Spoil Someone Special.

Our return policy is straightforward and fair, aligning with Australian Consumer Law.

Your Rights Under Australian Consumer Law

You are entitled to a refund, repair, or replacement if a product:

• Is faulty, damaged, or defective
• Is significantly different from the description or sample
• Is not fit for its intended purpose

These rights apply independently of our change-of-mind policy.

14-Day Change-of-Mind Returns

You have 14 days from the date of delivery to return eligible items for a refund or exchange. To qualify:

• Items must be returned in “as new” condition (unused, unopened, original tags attached, and in original packaging)
• Proof of purchase must be provided
• Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect

To request a return, please email us at admin@kiozwi.com.au within the 14-day window.

Items Not Eligible for Return

• Sale or promotional items (unless faulty)
• Used, opened, or damaged products
• Custom-made or personalised items
• Hygiene-sensitive items such as body products or used candles

Shipping Costs and Refunds

• Original shipping costs, duties, and taxes are non-refundable unless the item is faulty or incorrect
• Return shipping is at the customer’s expense unless the product is faulty or incorrect
• Refunds are processed to the original payment method within 5 business days of receiving and inspecting the returned